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Terms & Conditions

The preceding terms and conditions are applicable to pandapublishing.agency projects.

COPYRIGHT POLICY

You will own the full copyright to the content we create for you and receive it on the agreed-upon terms. However, we will not own any copyright in the content, and you are free to publish and use it as you see fit.

PAYMENT PROCEDURE

All services advertised on the website need full payment in advance. The client is responsible for any transaction fees and taxes (if any).

UNLIMITED REVISIONS

We provide unlimited modifications on provided work as long as requests are submitted within 7 days of delivery, and in rare situations, within 14 days of delivery. All revision requests for customers' orders will be fulfilled as quickly as possible, with a usual response time of 24 hours.

The following is the revision turnaround time based on urgency:

  • For orders with a deadline of up to 24 hours, the revision turnaround time would be 24 hours.
  • For urgent orders with a turnaround time of 24 to 48 hours, the revision turnaround time is 48 hours
  • Revision turnaround time is 72 hours for orders of 48 hours or more.

PROJECT DETAILS

Before beginning a project, any project needs will be discussed with the clients. Service level conflicts shall be resolved by the terms and requirements agreed upon at the start of the project, these terms and conditions, and good business practices.

REFUND STRATEGY

You have the right to a complete refund before we begin working on your project. However, after work on a project has started, the refund will be executed after any applicable transaction fees are deducted.

In case of not pleased with a product or our service given by pandapublishing.agency within 5 days after the conclusion of your transaction, you may seek a refund. If we cannot deliver the desired service through our unlimited revision policy, we will issue a percentage-based refund. If no refund request is sent within five days of your order being delivered, all parties will assume your satisfaction with the supplied goods.

TERMS FOR WEBSITE USAGE

  • The content on www.pandapublishing.agency includes, but is not limited to, the company's services and does not constitute any advice, certificates, guarantees, or warranties.
  • Neither the company nor any of its affiliates, associates, or employees are liable for any loss or harm that may result to any individual as a result of an inadvertent inaccuracy in the content on this website.
  • At no time shall the company, its affiliates, or associates be liable for any failure of error, performance, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, destruction or theft, or unauthorized access to, modification of, or use of information available on the website.
  • You agree to defend, indemnify, and hold the company, its subsidiaries, affiliated groups, officials, representatives, and staff members harmless from and against any claims, liabilities, damages, losses, and expenses coming out of or in any way linked with (i) your access to or use of our website and the services therein; (ii) your infringement of these Terms of Use; (iii) your breach of any third party right. In addition, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.
  • You and the company do not have a joint venture, partnership, employment, or agency relationship, which may result in an Agreement or your use of this Site.
  • We deal in a global market, and our personnel may adopt pesudo names depending on which region they are engaging with to expedite and improve communication with our customers.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Panda Publishing Agency.

1. Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from Panda Publishing Agency. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

2. Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

3. Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:

  • For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.
  • For mobile communications, reply "STOP" or “Unsub” “Unsubcribe” to any SMS message you receive from us. The SMS will will be stopped right away.

4. Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

5. Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

6. Changes to Policy

Panda Publishing Agency reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

7. Contact Us

If you have any questions or concerns regarding this policy, please contact us at support@pandapublishing.agency.

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