A customer can request a refund if the quality of the service does not meet expectations or if the service provided does not align with the specified requirements.
In case of service level discrepancies, customers must submit a formal refund request to the Finance Team and include the Project Manager in the communication.
If a customer wishes to cancel the service due to a change of mind, and no specific reason is provided, a 15% service fee will be deducted, and the refund will be processed immediately.
Unavailability of Product/Service:
If the cancellation is due to issues like the unavailability of the manuscript in the required format or the unavailability of the book in soft copy, or if the customer is still working on the book, 20% service fee will be deducted, and the refund will be processed immediately.
Refunds Within 24 Hours:
For cancellations within 24 hours of signup, no service fee will be applied, and a full refund will be issued immediately.
3. Refund Process:
Refunds will be processed by the Finance Team after reviewing the case and the reason for the request.
The review process may take up to 5 - 7 working days before a refund is issued.
Finance Team will send the refund invoice via email after the review process is completed.